Contact HLX Labs

We’re here to help. Whether you have questions about an order, shipping, or our products, our support team is ready to assist you.

📩 Customer Support

Email: info@hlxlabs.shop
Response Time: Within 24 hours (Monday–Friday)

For faster service, please include your order number when contacting us.

📦 Order & Shipping Questions

If you’re contacting us about an order, please include:

• Order number

• Full name used at checkout

• Brief description of the issue

This helps us resolve your request as quickly as possible.

🕒 Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
Saturday – Sunday: Closed

Messages received outside business hours will be answered the next business day.